e28et Privacy Policy

e28et ("we", "us", or "platform") is committed to ensuring a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, and protect your personal information when you use our website https://e28et.cam. Please read this Policy carefully. By using our services, you are agreeing to the terms of this Policy.

1 Types of Information Collected

e28et collects several different types of information to provide you with our services. This information falls into two main categories:

1.1 Personally Identifiable Information (PII)

When you create an account on e28et or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and national identity card details (for KYC verification)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• Account login details (username and encrypted password)

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

• IP address and device type
• Browser and operating system information
• Pages visited, click data, and session duration
• Referral source information (where you came from before reaching our site)
• Gaming activity history and betting information

2 How Information Is Collected

e28et collects information through the following methods:

• Registration process: Information you provide when creating an account.
• Transaction records: Financial records generated during deposits and withdrawals.
• Customer support communication: Information you share via live chat or email.
• Cookies and log files: Data collected through automated technologies.
• KYC verification: Documents submitted for identity confirmation.

3 Purpose of Using Information

We use collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, managing, and keeping your account secure
• Processing deposit and withdrawal transactions
• Personalizing your gaming experience
• Resolving technical issues and improving the platform

3.2 Legal and Security Obligations

• Age verification (for those aged 21 and above only)
• Anti-money laundering (AML) compliance and fraud detection
• Meeting legal obligations and compliance with regulatory authorities
• Responsible gaming limits and self-exclusion monitoring

3.3 Communication and Marketing

• Sending important service-related notices
• Providing information on promotional offers and bonuses (with your consent only)
• Providing customer support services

4 Data Storage and Security

e28et uses industry-leading security technologies to protect your information. Our security measures include:

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text.
• Firewall and access controls: Only authorized personnel can access the relevant information.
• Regular security audits: Third-party experts regularly review our systems.
• Data backup: Regular backups are maintained on secure servers.
• Two-factor authentication (2FA): An additional layer of protection for account access.

However, it is not possible to guarantee complete security during data transmission over the internet. We continue to work toward the highest level of protection, but we want you to be aware that no system is 100% impenetrable.

5 Sharing Information with Third Parties

e28et does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Certain selected partners who provide technical services to us may have limited access to your information, such as:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — solely to complete transactions
• Game providers — to keep gaming services uninterrupted
• KYC verification service providers — for identity confirmation
• Cybersecurity specialists — to ensure platform security

All such partners are bound by strict confidentiality agreements and are not permitted to use your information for their own purposes.

5.2 Legal Obligations

In the following circumstances, we may be legally required to disclose information:

• In response to a court order or a lawful request from a government authority
• In connection with an investigation into money laundering or fraud
• To protect our legal rights or those of others

6 Cookies and Tracking Technologies

The e28et website uses cookies to improve your browsing experience. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security.
• Functional cookies: Used to remember your language and preferences.
• Analytics cookies: Used to monitor site usage and make improvements.
• Marketing cookies: Used to show relevant offers (subject to your consent).

You can disable cookies at any time through your browser settings. However, disabling certain cookies may limit some functionality of the website.

7 Your Rights

As a user of our platform, you have the following rights:

• Right to access: You can find out what information we have collected about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to data portability: The right to easily receive a copy of your information.
• Right to object to processing: You can object to the use of your information for specific purposes.
• Right to withdraw from marketing communications: You can unsubscribe from promotional emails at any time.

To exercise any of your rights, contact our support team via 24/7 live chat or by email. We generally respond to all requests within 30 days.

8 Privacy of Minors

e28et is operated for those aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age at the time of registration, and accounts of those under 21 are closed immediately. If we become aware that a minor has used our platform, all of their information will be deleted immediately.

9 Data Retention Period

We store your information only for as long as necessary. The retention period is determined based on the following:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial records are retained for at least 5 years after account closure, as required by legal obligations.
• KYC documents: Verification documents are retained in accordance with legal requirements.
• Log files: Technical logs are generally retained for up to 12 months.

Once the set period has ended, information is securely deleted or anonymized.

10 Changes to This Policy

e28et may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will:

• Post a notice on the website
• Send a notice to your registered email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We recommend visiting this page regularly.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team will process your request as soon as possible. Important matters are generally reviewed within 72 hours.